I promised you we’d dig deep into Credit Suisse’s Real Returns program and I’m about to deliver on that promise big-time! Back to Business conducted interviews with 4 Real Returns participants and they have given us some great insight into what it’s like to participate in the program. I can’t wait to share it all with you: You’ll hear about every part of their return-to-work experience, including how they knew they were ready to return to work and what their first day was really like.
Real Returns…It’s For Real
Here’s the summary: This program is a fantastic path back to work if you’ve got a career break. Your opinion is valued, your experience is respected, and you are set up for success within a supportive community of relaunchers and mentors. Read on for the details from Sally, Sreedevi, Tatyana and Krithika.
The women interviewed for this article had career breaks ranging from 5 to 29 years. Sally, Tatyana, and Krithika had experience in financial services prior to taking their career break, while Sreedevi had experience in software development.
Real Returns values all kinds of work experience and Credit Suisse strives to put program participants into a role that will draw on the skills they already possess as well as challenge them to expand their skill set.
Even if you don’t have experience in financial services, consider applying. According to Credit Suisse’s Katherine Tallent: “an interest in the financial industry and a willingness to learn are the biggest qualities we look for.”
Tell Me More!
Let’s walk through the Real Returns experience with these ladies from start to finish.
These women made great use of their career breaks! Sally spent almost all of her time out of the paid workforce leading philanthropic organizations in her community. Sreedevi was the software developer in the group, and knew that it was important for her to keep her skill set fresh so she attended training and completed professional certifications during her free time in order to be ready to relaunch her career. “I am always in touch with the latest technology,” she said.
Each of these relaunchers knew the importance of refreshing their skills and highlighting their community-based activities to prepare them to return to work. Krithika reskilled with LinkedIn Learning and by completing a certification in Finance. She also did some skill-based volunteering to get experience working in an office environment. In addition, she attended a return-to-work conference where she learned ways to prepare herself and met a lot of people who were transitioning back into the workforce after a break.
“It was very inspiring to hear from people who have been down the road I just started to walk on! All of this plus my added enthusiasm to work helped me feel recharged and ready to go back to work.”
Lesson Learned: You’ll need current skills to return to work and there are lots of ways to get them!
How They Knew They Were Ready
After extended career breaks, there came a time when they each knew that returning to work should be their next step. In one case, a change in life circumstances was the catalyst, for another it was that her kids were grown. Two of our relaunchers wanted to return to work because it filled important needs for them:
“I missed being around business people and getting tasks and accomplishing them” said Tatyana.
“My time away from work made me realize how much I missed working in a corporate environment and the feeling of being an independent woman,” said Krithika.
Applying for Real Returns
Applying for Real Returns was a straightforward process for these women and they invested time and energy into their applications and interview preparation.
Sally says: “I worked very hard on the application; updated my resume using a professional service. The interviews were panel style and behavioral; I did extensive research about Credit Suisse and various roles within the firm. There was a lunch hosted by CS and I used that opportunity to network.”
Krithika had a similar experience with her application:
“The Credit Suisse Real Returns program application and interview process was seamless and I felt instantly connected with everyone I spoke to during the process right from my recruiting business partner to my hiring manager. Applicants are given the opportunity to choose their areas based on their interests to explore. I had a great discussion with my hiring manager during the interview process and gained more insight about the team and the project that I might work on.”
Apply for Raleigh Real Returns here and New York Real Returns here.
First Day Jitters?
Then the big day comes – The first day back at work after an extended career break! This is an important life moment and these women were certainly up to the challenge.
Shreedevi spent some time preparing her kids for the transition and was pleased that they seemed ready and supportive as she returned to work.
Krithika’s Raleigh Real Returns 2020 program was 100% virtual due to covid and while she was both excited and a little bit nervous on her first day back to work, she was pleased with how well the program was run: “The way the virtual program was organized and conducted is extremely commendable.”
Here’s Sally’s take on her first day, which really illustrates the importance of finding the right job and company: “I was excited and not nervous. Credit Suisse was very supportive; I remember at the end of my first day almost bursting into tears because I knew CS was the right “home” for me to re-launch and build my career.”
Lesson Learned: Don’t believe the hype that getting back to work has to be a crazy time for you or your family. With the proper preparation and the right mindset, this transition can be an exciting time of growth for everyone involved!
Mentorship Makes A Difference
One of the Real Returns perks that makes the experience special is being assigned a mentor to rely on for help. Each of these women had a productive relationship with their mentor and credited them with being an invaluable source of support and guidance. Here, in their own words, are some reflections on their mentor relationship:
Sally: “The best part about Credit Suisse Real Returns has been the connection with a “buddy” and a “mentor”. I still maintain both relationships and have benefitted greatly from the stewardship and guidance I have received. My Mentor supported a very wide spectrum: culture at CS, career advice; personality management; sounding board for presentations, supplier of additional resources for presentations, networking, advice on negotiating strategy and strategy regarding finding a conversion role. We met initially once a month and then on an as-needed basis.”
Krithikta: “My Credit Suisse mentor is very encouraging, helpful and available to talk whenever I asked for advice. We discussed effectively networking virtually and building relationships.”
Tatyana: “My mentor Christina is an amazing person. She was always available for me in case I needed her. We discussed my progress in adjusting to the working environment…I could reach out to her any time. She was always open to help and support me and I received lots of wise advice from her. She helped me a lot.”
Training is another important component of Real Returns and each of the women we interviewed mentioned that the training helped them assimilate into their new roles.
Training topics included software systems, hard skills, leadership, and career development training. Importantly, the training exposed participants to leaders from different departments at Credit Suisse, which helped participants understand where their team and role fit into the big picture and gave them exposure to people that helped them build their professional networks.
In addition to the formal training sessions, Krithika benefitted from informal learning opportunities on her team: “I received excellent on the job training that helped me be successful with my project work.”
The Insider Perspective – Beyond Real Returns
After the formal program ended, each of these women was able to transition successfully into a position at the bank. Sally is currently an Assistant Vice President (AVP) Securitized Products Operations Control Team Management. Tatyana is a Business Analyst, CS Regulatory Services. Krithika is an AVP Regulatory Reporting. Sreedevi’s title is AVP GCP DA Production Support.
Sally and Sreedevi leveraged the connections they made on other teams at the bank to secure their roles, while Tatyana assumed a position with the team she worked on during Real Returns. Krithika moved into a position on the IHC Regulatory reporting team where she works on the bank’s quarterly reports.
A Few Of My Favorite Things
I wanted to know what each person’s favorite part of Real Returns was and they did not hold back! Here’s what they told me:
Sally: “The access to absolutely anything I was interested in. We are encouraged constantly to reach out to anyone, regardless of position, to satisfy our curiosity. I also loved the autonomy I was given with the project I was assigned; I was allowed to stretch my knowledge and skillset in its completion and presentation.”
Sreedevi: “My favorite things in the Real Returns program are meeting with the cohort every week, networking sessions, and training sessions.”
Tatyana: “It helped me to get back to work smoothly and easily, without stress. With participation in the Real Returns Program, I got back confidence that I lost due to the break in my career. I received support and was provided with all the needed information and knowledge that helped me to demonstrate that I can become a valuable team member for my group. It was also a great opportunity to meet people who are professionals and to learn a lot from them. I am very thankful to Credit Suisse for the opportunity.”
Krithika: “I enjoyed everything about the program from the networking sessions, to being a part of a wonderful cohort and working on a project with an amazing and talented team where I got to learn a lot and experience the professional environment once again.”
This Could Be Your Next Chapter!
So there you have it: the complete stories of 4 Real Returns participants! I found their insights valuable and was cheering these women on as I wrote this up.
If your career break was at least 2 years, I hope you’ll consider applying to Real Returns and joining Sally, Tatyana, Sreedevi and Krithika. Returning to work at a company that values all of your experience, including the time you spent out of the paid workforce, can be an exciting next chapter in a successful career.
Thanks to Sally, Tatyana, Sreedevi and Krithika for sharing their stories with the Back to Business community!
Learn More and Apply Here
Real Returns is currently accepting applications on the Credit Suisse website.
For the Raleigh application, click here and for New York click here.
These roles are open for a limited time.
The 2021 Real Returns participants will start work on September 20th for New York and September 27th for Raleigh. The program runs for 12 weeks, ending on December 10th and 17th respectively.
Learn more about Real Returns here.
While you’re on a career break, it’s critical that you keep a list of things you’re doing that will help you make the case that you are a better employee because of your break.
Quick! Grab a pen and write down 5 things you’ve done while out of the paid workforce that a future employer might be interested in.
Need help? Here are some ideas to jumpstart your list:
-took an online course (LinkedIn Learning, Coursera, etc.)
-kept up a professional certification
-developed a new skill (what was it and how did you develop it?)
-took a course at a community college, a bootcamp, or anywhere
-managed a project at your kids school, your church, or a non-profit
-joined an industry association and attended their meetings or continuing education courses
-volunteered for a political campaign supporting a cause or a candidate that you believed in
-taught something (such as faith formation classes at your place of worship)
-started a group to get people with common interests connected
-joined a book club and participated in monthly discussions
-served on your homeowners association
-organized social events for an organization/school/church/neighborhood you are connected to
-took on gig or project work
-attended a conference that inspired you, taught you something, or kept you in touch with your profession or network
Why is this important?
For many reasons! For starters, as you update your resume you’ll draw on this list to fill the gap in your employment history. It’s also important because when you get to the interview stage of your job search, you will be asked what you did while you were out of the paid workforce. It will be up to you to tell a compelling story that convinces employers that you are a constant learner with a growth mindset.
This week I met with a recruiter at a great local company and we talked about hiring women (and men!) who are returning to work after a career break. She’s interviewed lots of career relaunchers: The ones who rose to the top are those that spoke about their time out of the workforce as a time of growth and convinced her that they were busy using skills that transfer well to the workplace.
My advice to you: Keep track of all the things you do while on a career break.
Start a google doc or a page in your journal to list every project and volunteer post you take on along with the skills you used and the outcome of the project. Don’t forget the outcome! If you’re ready to return to work and you haven’t been keeping track, no worries! Start your list now and spend the next few days adding to the list as you remember what’s been keeping you so busy all this time.
What if my list stinks? 🙂
OK, say you start your list and you decide it’s not impressive. Start doing list-building activities today by finding a course to enroll in, a group to join or a volunteer activity that will help you grow. Here’s a link to my blog about resources for job seekers that contains some ideas for you. I repeat, start today!
Being home with kids is a full-time job!
Yet so many of you manage to do this well in addition to volunteering, managing projects and improving yourselves on a daily basis. When I was a stay-at-home mom, I always marveled at how that title really missed the mark: I was never home! Between all the activities my children and I got involved in, I was constantly on-the-go. I even took a fencing class with one of my children, which let me to include “Beginning Fencer” under the Interests section at the bottom of my resume. I didn’t exactly learn practical job skills in the fencing class, but it was a great conversation starter! Also, it gave me the opportunity to talk about how my career break allowed me to explore some unique activities that expanded my mind and kept me physically fit.
So start that list and keep adding to it as you craft your story around how you used your career break to get better and how that will benefit your future employer.
Looking for a job is your job now. Schedule time to do this work and stick to the schedule.
Spend some time up front thinking about what you want to do. You don’t have to narrow it down to one option – recognize that there are multiple possibilities that could work for you and be flexible enough to change course as you learn more about yourself and the job market throughout your job search. My favorite book on this subject: Designing Your Life by Bill Burnett and Dave Evans.
Invest in yourself. A few things worth spending money on as you restart your career are a killer resume, a professional LinkedIn photo, a course to update your skills, and a professional outfit and shoes for interviews.
Set goals for yourself and write them down: Make 3 phone calls a day, schedule 2 informational interviews each week, find 3 interesting new companies per day. Reward yourself with a healthy treat for meeting your goals.
Realize that this can take longer than you’d like. Persevere. Learn from your mistakes – because you will make some. Pick yourself up and keep going, even when it gets frustrating.
Set up informational interviews. You will learn a lot and grow your network by doing informational interviews. (And you thought these were just for kids!) Buying someone a cup of coffee and learning from them is a highly productive way to spend job-searching time.
Have a supportive network as you transition back to the paid workforce. Looking for a job is hard work and it can be frustrating. You will need a tribe to help you get through it. Plan to meet regularly with them – coffee every Friday morning, for example. Keep each other accountable and encourage each other.
Get out from behind your computer! You will not find a job from the comfort of your home – this I promise you. You must get out and talk to people if you want a job. This can be uncomfortable at first, but it gets easier and you may even enjoy it as you get better at it.
Your job will come from your network, not from a job posting you saw on the internet. Start building your network today and you will reap the benefits of being a connected person for the rest of your career.
Networking is all about building relationships with people – it is a give and take. You may not realize it, but you’ve been networking your whole life and you already know how to do it. Be interesting and interested in other people and always ask what you can do for them.
Don’t let the “what if’s” keep you from pursuing a job you want. When Mom returns to work, the entire family has to adjust – and they will. “What if I can’t pick up at school every day?” and “What if I can’t make dinner every night?” are valid concerns, but don’t hold back on getting a job you’d like because there’s a chance that others in your house will be inconvenienced. You can outsource almost anything and planning ahead will solve a lot of these dilemmas.
Get Back to Business! Back to Business holds Meet-ups and workshops in the Raleigh, NC area and offers useful information and resources in blogs and through ebooks in order to help women returning to work. Visit us at www.backtobusinessconference.com.
I’d like to address LinkedIn and how important it is in your job search from a slightly different angle and share some smart strategies for using LinkedIn as a job searcher that you can do today.
Remember, LinkedIn is your ticket to finding out who works where and who’s hiring. For a job seeker, this is important information.
Here are 3 things to try on LinkedIn today:
TIP #1: Look up your dream company using the feature that allows you to see “people who work at…”. Are you connected to anyone who works there? If yes, send them a message asking for a phone call. It can read something like this:
I hope you’re doing well. I’m considering my next career move and have always been really interested in XYZ Company because my background in project management seems like a great fit for the roles XYZ is currently hiring for. Would you have 15 minutes during the next week or two for a phone call so I could ask you a few questions about the company and hear about your experience there?
Thanks in advance!
If you aren’t connected to anyone there, look at the second-degree connections and pick out someone you know who has a connection at the company. This can be either someone in the department you’re interested in (preferably) or a recruiter. Send a message to your connection asking for an introduction.
Here’s a template you can use:
I see you’re connected to Jane Smith on LinkedIn and Jane works at XYZ where I’m really interested in getting a job. Would you be able to introduce Jane and me via email or LinkedIn? My email address is xxx. Thanks for your help!
Did you try it? It’s pretty easy, right? Now try it a few more times – your goal is to expand your network and this will take work every day. Once you get an introduction or schedule a phone call, be ready with great questions, your elevator pitch, and an offer of “what can I do for you?”
Tip #2: For our next trick, message someone you haven’t spoken to in a long time to keep the connection fresh. Just a very brief “hello” is all we’re after here. Here’s an example:
It’s been a while, but I’ve enjoyed following your success on LinkedIn and hope things are going well for you at XYZ Company. I’m working on my return to work after taking a career break and I’m really excited about the possibilities!
Why do this? Because you never know who Bill knows or what kind of help he may be able to provide. If nothing else, you’ve done what people always say they plan to do (keep in touch with their network) but never seem to get around to actually doing – so good for you! Your contacts will recognize that this is smart networking and give you credit for it. Plus, if you need to reach out to Bill with a specific request in the near future, it won’t be so awkward because you’ve checked in with him recently.
Tip #3: Ask for recommendations! Having multiple recommendations is a great way to fill out your profile and asking for them is easy. Use the “Ask for recommendations” feature on LinkedIn. Or you can send your request via email. Allow me to get you started:
Hi Sally, I’m planning my next career move and filling out my LinkedIn profile as part of the process. Would you write a brief recommendation for me? I was hoping you could reference our work together as project managers/my technical skills/the great teamwork we had while working together at X Company. I’d be happy to do the same for you so please let me know if that would be helpful. Thank you!
A few things to keep in mind about your request:
- Be specific about what you’d like people to comment on. This helps them write something quickly and gets you just what you want on your LinkedIn profile.
- Offer to reciprocate.
- Keep your request brief!
- Don’t shy away from asking people for recommendations even if it’s been many years since you worked together. They’ll remember you and the work you did.
Try these out today. Why today? Because doing this now while it’s fresh in your mind is your best bet for getting it done. Also, because these are things you need to do on a regular basis and you’ll get more comfortable as you do them more often. Start today and then do them again tomorrow.
Remember, your job as a job seeker is to expand your network. If you’re returning to work after a career break you’re going to have to tap into your network to find your next opportunity and LinkedIn is a great way to do this.
When not offering tips on making LinkedIn the focus of your job search…well, actually, because LinkedIn IS that important, Katie can always be found offering LinkedIn assistance to her UNC MBA Candidates and women like her who are returning to the workforce. For more information and tips, check out www.backtobusinessconference.com.
Interviewing for jobs can be nerve-wracking! In my role as a Career Coach at a top-20 business school, I hear from multiple recruiters each year about the things candidates did well (and not so well) during job interviews. Here are three things we hear from recruiters that might help you avoid making some common interview mistakes and get the offer:
#1 Bring Your Energy! Maybe candidates are trying so hard to be “professional” that they forget to let their enthusiasm for the company or the position shine through. Or maybe nerves get the best of some interviewees and they just can’t relax enough to show their excitement. Whatever the reason, your interviewers are investing their time and resources bringing you in for an interview and they want to see that you’re excited to be there.
Here are some ways you can show your energy:
- Clearly articulate how happy you are to be interviewing for the position.
- Smile! It sounds basic, but in a pressure situation you might forget this most basic way of connecting with other people.
- Pay attention to your body language – sit up straight, talk with your hands, speak clearly and at an appropriate volume.
#2 Be prepared to talk about why you’re interested in this company. You’ll need to do your research to answer this question well. This is your chance to show that you’re the kind of person who does their homework and comes prepared. It’s also a chance to compliment what you admire about the company and demonstrate that you’re self-aware enough to know why you’d be a good fit for them.
Here’s how you can show your interest:
- Have 3 reasons why you love this company in mind when you walk into your interview.
- Come prepared to talk about how your strengths match up to what the position requires.
- Answer this question in terms of what you can do for them, not what they can do for you.
#3 Ask insightful questions at the end of the interview. A recruiter once told us that she interviewed a candidate whose questions for her hit on the three things that kept her up at night. This candidate had so thoroughly researched the company and the position he was interviewing for that he was able to zero in on the business issues that they were grappling with and ask thoughtful questions about them. He got the job!
Here’s how you can ask insightful questions:
- Know who the competition is, what the trends are in the industry and what, if any, threats exist to the way they currently do business. Use this information to formulate questions that show that you did your homework.
- Research online by reading industry blogs and the company’s website and Linkedin page. Supplement this knowledge by talking to people you know who work at the company to get the inside scoop.
- Be sure to mention during your interview that you spoke with people who work at the company as part of your preparation. This shows you went the extra mile to understand their business.
The keys to interviewing well are preparation and practice. Be sure to bring your energy, do your research so you know why you’re a good fit for the company and ask smart questions of your interviewers. Get a list of common interview questions and record yourself giving answers so you can hear how you sound. Enlist a friend to give you a mock interview and some honest feedback.
Then get out there and show ‘em what you’re made of!
When Katie’s not working to place MBA candidates, she’s writing articles, conducting workshops and MeetUps, and preparing courses to help women like her transition back into the workforce. Find out what’s going on at www.backtobusinessconference.com.
Independence. Role Modeling. Responsibility. Additional Income.
These are just a few reasons why returning to work can be good for you and your family. Let’s break this down:
Independence – Our job as parents is to raise children who will be happy and productive members of society. At the most basic level, they have to be able to support themselves, cook for themselves and do their own laundry if this is ever going to happen. When mom returns to work, a shift occurs in the household and other people pick up more responsibility for the things that we used to do. This shouldn’t be a burden on our children, it’s an opportunity to develop the life skills that they need. Better that they learn them while you’re around to provide guidance than when they’re out on their own and don’t have you to redirect if necessary. So go ahead, post directions for using the washer and dryer in the laundry room and let your children have at it! It’s possible to raise successful kids without over-parenting.
Role Modeling – You’ve role modeled good parenting, problem solving and many other positive qualities all these years. As a job seeker, you have an opportunity to model successfully navigating a process that your children will one day go through. Let them see you put in the hard work, ask for help when necessary, pursue a goal and deal with the inevitable rejection that is part of the job search process. Talk to your family about what you’re doing so they can learn from you and support you.
Responsibility – This goes along with the independence we talked about above. Don’t just hope your children will step up and help out when you return to work – make it their responsibility to carry part of the weight. They’ll feel good about contributing (even if they don’t say so). And they’ll know that being part of a family has both benefits and obligations. Their future spouses will thank you!
Additional Income – Know what college costs these days? Yikes! Even if your brilliant children will earn scholarships and you don’t need the income to feed your family, I promise you’ll feel good earning your own paycheck. For some of you, going back to work isn’t an option. And some of you may be facing life changes that require you to return to work, such as a recent divorce. Aside from the necessity of earning, returning to work can help you find new meaning with how you’re spending your time and give you the opportunity to develop new skills.
So if you are looking to return to work – enjoy this! Look into the future and imagine yourself with a whole new set of competencies, then make a plan for getting there.